General Information
Instructor Bio
Mark Fam, MHA, is the Vice President of Programs at Michael Garron Hospital, a part of the Toronto East Health Network. Mark is responsible for clinical programs at the organization, including Emergency, Medicine, Critical Care, Surgery, Maternal, Newborn, Child, Complex Continuing Care, Rehabilitation, Family and Community Medicine, and Mental Health Services.
A Certified Health Executive, Mark has a broad base of industry knowledge based on his close to 20 years working across the health care system. In support of his hospital, provincial agency and consulting work, Mark demonstrates an ongoing commitment to the health care industry as a Certified Health Executive through his active participation in the Canadian College of Health Leaders. Mark also contributes to new health learners through regular coaching and mentoring, through his work as a Lecturer in both the Rotman School of Management, and his role as Adjunct Faculty at the Institute for Health Policy, Management and Evaluation, at the University of Toronto.
In addition to Mark, four other instructors join in teaching RSM2059, serving as dedicated coaches to student project teams, and each bringing different experiences in large-firm, small-firm, and independent consulting.
Target Audience
Students interested in understanding the consulting industry broadly and its specific application within the health and life sciences sectors.
Format
- Students work in teams of 4-6 for each consulting client, with a dedicated senior consulting advisor for each team;
- The course is comprised of 12 weekly two-hour class sessions, eight of which are focused on teaching about consulting, and four of which are dedicated to coaching teams and providing ‘dry run’ presentations before final client presentations; and
- Additional 30 minute weekly teleconferences are offered as touchpoints to support team efforts on their consulting projects.
Course Mission
The objectives of the course are to provide insights into healthcare consulting through a mix of in-class and practical field application experiences.
Course Scope
This course will expose students to the craft and process of management consulting, and will further develop their leadership and team effectiveness skills. Students will learn about consulting from 3-4 senior consulting leaders, who will also serve as coaches for student teams. Working directly with clients on a consulting engagement, students will learn how knowledge must be adapted to fit real problems and opportunities.
The field application takes the form of a consulting project in a real health or life sciences organization. As part of the course, students will experience the “art and science” of consulting through hand-on experience, applying the functional skills and tools learned in previous coursework to:
- Frame client-defined issues in ways that make them tractable;
- Identify feasible but creative solutions in complex organizational settings; and
- Deliver a practical recommendation and beginning to influence its implementation
Evaluation and Grade Distribution
| Component | Due Date | Weight |
|---|---|---|
| Faculty and Client Evaluation of Team Performance | Ongoing, with three deliverables | 40% |
| Faculty Evaluation of Individual Performance | Ongoing | 50% |
| Teammate Evaluation of Individual Performance | Ongoing | 10% |
Required Resources
There is no required reading for this course. All materials will be taught through the course sessions.
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