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Home » Course Catalogue » MBA Electives » RSM2417H – Quality Management with Lean Six Sigma (Fall 2022)

RSM2417H – Quality Management with Lean Six Sigma (Fall 2022)

General Information


Applicable Emphases:
(m) = Main, (s)= Supplemental

  • n/a

Applicable Major(s):
(c) = Core, (r) = Recommended

  • Process and Supply Chain Management (c)

Instructor Bio

Hazel Lord is an executive management professional with over 20 years of success in achieving operational excellence by capitalizing on short-term business opportunities to facilitate long-term business success.  She is the founder of Pearl Operational Design Inc, a boutique consulting company that partners with corporate and non-profit clients to execute critical operational strategies such as lean six sigma transformations, mergers and technology implementations to name a few.

Target Audience

Students interested in learning about lean six sigma and how best to employ the framework and tools in organizations to achieve excellence in operational quality


Fall Semester intensive course

Course Mission

Learning outcomes for the students:

  • Develop a solid understanding of LSS concepts, techniques, tools, and their application
  • Demonstrate how to apply the LSS quality framework and tools within an organization to help solve a real-world business problem
  • Ability to drive, statistically control, or provide key advice on continuously quality improvement initiatives

Course Scope

This quality management course will provide students with the foundational elements of the Lean Six Sigma methodology and tools to analyze and solve business process problems. The course offers a combination of theoretical concepts and practical experience. The course will have two main components; a theoretical one followed by a hands-on project. The theoretical component will introduce the Define, Measure, Analyze, Improve and Control methodology with corresponding process and statistical tools. In the hands-on project students will apply the lean six sigma quality management framework and tools to solve business problems within different organizations while being coached by a certified black belt instructor. This course can serve as preparation for the green belt lean six sigma certifications.

Evaluation and Grade Distribution

ComponentDue DateWeight
Group ProjectExam Week in December100%

Required Resources

The text for the course can be downloaded using the following link.

Last Updated: 2022-06-24 @ 1:08 pm