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RSM2612H – Managing Talent for Global operations

General Information


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Applicable Major(s):
(c) = Core, (r) = Recommended

  • Global Management (c)
  • Leadership and Change Management (r)
  • Process and Supply Chain Management (c)
  • Social Impact & Sustainability (c)

Target Audience

Students interested in managing within the “international” context will find this course useful. It will prepare participants in identifying challenges in attracting, motivating and retaining talent for international operations.

Sample Cases

Lincoln Electric; Bax Global China; Wuhan Erie Polymers; Marconi Telecom Mexico; First Caribbean International Bank; Haier China; Labour Standards at Nike International.

Sample Class Projects

Some examples from previous years: Global Teams at a pharma; Hiring in global fast food industry; Marriott Hotels’ HR Strategy for International Expansion; Starbucks – an International Growth Story; Fostering Innovations at IKEA; Working across cultures: the Case of Toyota, etc.


Classes will take place online – 12 regular sessions
In person requirement for the final exam/assessment (subject to adjustments imposed by public health requirements) which will take place during the exam period (December 6-17, 2021)

Course Mission

The main objective of this course is to equip participants with a basic tool set that will make them effective in managing within the international context. Its three principal learning objectives are: 1. To develop a framework within which firm growth in the international economy can be understood; 2. To understand the challenges that talent management poses within an international firm; 3. To learn about risks in managing an international workforce and to develop policies to manage that risk. 

Course Scope

  1. How do firms organize themselves: Ethnocentric, Polycentric, etc.
  2. Working across cultures
  3. Understanding and communicating across cultures
  4. Creating effective multi-cultural teams
  5. Managing International Operations: centralized vs.  local control
  6. Diffusion of innovation: do international firms have an edge in innovation?
  7. Attracting and retaining talent in international careers
  8. Compensation for international talent
  9. Training for knowledge transfer
  10. Evaluating performance of international talent
  11. Challenges of international diversity in context for business: Labour Standards, Corporate Social Responsibility
  12. The International Firm and Global Development

Evaluation and Grade Distribution

ComponentDue DateWeight
Class ParticipationOngoing15%
Group Project and PresentationOctober 2021 – exact date TBA20%
Individual ProjectNovember 2021 – exact date TBA25%
Final ExamDecember 6-17, 2021 – exact date TBA40%

Required Resources

A course package containing cases and readings

Last Updated: 2021-06-03 @ 4:42 pm