General Information
Instructor Bio
Hazel Lord is an executive management professional with over 20 years of success in achieving operational excellence by capitalizing on short-term business opportunities to facilitate long-term business success. She is the founder of Pearl Operational Design Inc, a boutique consulting company that partners with corporate and non-profit clients to execute critical operational strategies such as lean six sigma transformations, mergers, and technology implementations to name a few.
Target Audience
Students interested in learning about lean six sigma and how to solve organizations to achieve operational quality and excellence.
Course Format
Fall Term individual study project.
Course Mission
Learning Outcomes:
- Develop a solid understanding of LSS concepts, techniques, tools, and their application.
- Demonstrate through real world application, how to apply the LSS quality framework and tools within an organization to help solve a real-world business problem.
Course Scope
This quality management course will provide students with the foundational elements of the Lean Six Sigma methodology and tools to analyze and solve business process problems. The course offers a combination of theoretical concepts and practical experience. The course will have two main components; a theoretical one followed by a hands-on project. The theoretical component will introduce the Define, Measure, Analyze, Improve and Control methodology with corresponding process and statistical tools. In the hands-on project students will apply the lean six sigma quality management framework and tools to solve a business problem for an organization (This course can serve as preparation for the green belt lean six sigma certifications).
Evaluation and Grade Breakdown
| Component | Due Date | Weight |
|---|---|---|
| Participation | Ongoing | 10% |
| Group Presentation | TBD | 30% |
| Group Project and Presentation Deck Submission | December 15 | 60% |
Required Resources
The text for the course can be downloaded using this link.
Experiential Course Limit
There are limits to the number of RSM27XX range courses that students may take for credit toward their degree. Please refer to the Experiential/International Course Eligibility Specifics and Limits section on the RO website for all details.
What Students Have Said About The Course
“It was the instructor who made this course entirely great and outstanding.”
“Real world client was engaged, eager to help and site tour really enhanced understanding of the course content.”
“Made the class very interactive and asked for examples that would relate to our professional areas of expertise, so we could all be immersed in the learning experience and could relate to what was being taught.”